Intellectual capital: management attitudes in service industries

Hdl Handle:
http://hdl.handle.net/10142/91115
Title:
Intellectual capital: management attitudes in service industries
Authors:
Lim, Lynn L.K.; Dallimore, Peter
Abstract:
Developing intellectual capital and knowledge management measuring systems are two fast growing research areas. Many companies are striving to be known as knowledge organizations and have started measuring and analyzing organizational intellectual capital indicators based on what has been reported in the literature. Very little effort has been made to standardize the measurement and reporting of these indicators with most organizations using very general components. This article discusses a research study that sets out to gain an understanding of management attitudes to the measurement of intellectual capital. The study was conducted with 36 top management participants with at least 20 years of experience in a service-related industry in Australia. This research investigates the relationship between the perception of the importance of measuring intellectual capital indicators and the level of understanding of these indicators. The strategic implications of understanding the measurements are also discussed within the context of the attitude of top management.
Publisher:
Emerald
Journal:
Journal of Intellectual Capital
Issue Date:
2004
URI:
http://dx.doi.org/10.1108/14691930410512996
Additional Links:
http://www.emeraldinsight.com/10.1108/14691930410512996
Type:
Article
Language:
en
ISSN:
1469-1930
Appears in Collections:
Roehampton Business School Collection

Full metadata record

DC FieldValue Language
dc.contributor.authorLim, Lynn L.K.en
dc.contributor.authorDallimore, Peteren
dc.date.accessioned2010-02-04T09:04:17Z-
dc.date.available2010-02-04T09:04:17Z-
dc.date.issued2004-
dc.identifier.issn1469-1930-
dc.identifier.urihttp://dx.doi.org/10.1108/14691930410512996-
dc.description.abstractDeveloping intellectual capital and knowledge management measuring systems are two fast growing research areas. Many companies are striving to be known as knowledge organizations and have started measuring and analyzing organizational intellectual capital indicators based on what has been reported in the literature. Very little effort has been made to standardize the measurement and reporting of these indicators with most organizations using very general components. This article discusses a research study that sets out to gain an understanding of management attitudes to the measurement of intellectual capital. The study was conducted with 36 top management participants with at least 20 years of experience in a service-related industry in Australia. This research investigates the relationship between the perception of the importance of measuring intellectual capital indicators and the level of understanding of these indicators. The strategic implications of understanding the measurements are also discussed within the context of the attitude of top management.-
dc.description.provenanceSubmitted by Lynn Lim (l.lim@roehampton.ac.uk) on 2010-02-02T19:15:24Z No. of bitstreams: 0en
dc.description.provenanceApproved for entry into archive by Pat Simons(p.simons@roehampton.ac.uk) on 2010-02-04T09:04:16Z (GMT) No. of bitstreams: 0en
dc.description.provenanceMade available in DSpace on 2010-02-04T09:04:17Z (GMT). No. of bitstreams: 0 Previous issue date: 2004en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urlhttp://www.emeraldinsight.com/10.1108/14691930410512996en
dc.titleIntellectual capital: management attitudes in service industriesen
dc.typeArticleen
dc.identifier.journalJournal of Intellectual Capitalen
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